FREQUENTLY ASKED QUESTIONS

1) What kind of tickets can I buy?
At Top10TravelWorld.com, you can purchase one of the following: International consolidation fare tickets. These are unpublished negotiated fares that are discounted and below published fare prices. We have millions of these city-pair combination fares. They are designated Bargain Fares on our site.

B. Published and domestic international fares.

C. Special sale fares when an airline offers, often without notice, a special fare to a select destination or for a specified period of time. We, of course, will pass these fares on to you as soon as we can load them into our booking engine.

Since most of our fares are discounted unpublished Bargain fares, sometimes we can't name the airline. (Please see ABOUT US page for more details.) And, some airlines with whom we have great negotiated prices do not allow us to advertise the airline or the fare on the internet. So, if you don't see a low enough fare; the airline you prefer; or, the destination you need, please e-mail us and we'll do our best to help you.

2) Do we provide help for people who need help making a flight reservation?
Yes, of course. We have knowledgeable and helpful travel professionals ready to assist you. Just go to our Customer Service page and use the e-mail form provided. We’ll try to answer your inquiry within 2 hours.

3) What if my credit card is rejected?
If your credit card is rejected for any reason, we'll advise you via e-mail or phone call that your tickets cannot be issued. Tickets are not considered purchased until your credit card is charged. Your reservation will be automatically cancelled. Therefore, you will have to "rebook" your reservation on another credit card. Of course, your new reservation will be subject to seat availability and the current airfare price.

As an extra security for our customers, all credit card users will be required to provide their three digit security code with their purchase request.

4) Can I have my tickets sent to a friend?
No. All tickets must be sent to the address of credit card holder and purchaser who must also be one of the travelers. This, a regrettable necessity resulting from a combination of international fraud and the actions of global terrorists..

5) Can I use a third party’s credit card?
No. The credit card holder must be in the travelling party.

6) Do the tickets sold at Top10TravelWorld.com qualify for mileage programs?
Yes, if you are already enrolled in the respective airline program.

7) Can I use mileage to "purchase" a ticket?
No. You can only redeem accumulated mileage through the airline you wish to travel on.

8) How will I know that my reservation and purchase have been made?
You will receive an e-mail when you make a purchase. Included will be your confirmation number. and reservation record locator. To be sure that you have a seat assignment, arrive at the airport at least one to two hours before your domestic flight departure and two to three hours before international flight departures.

9) How do I select my seat?
After you have made your reservation and seat request and get a confirmation email from us, please contact the airline to confirm your seat request. On some heavily booked flights, airlines keep a quantity of seats that are not allocated until airport check-in. We recommend you always make an early airport check in.

10) How will my tickets be delivered?
Paper tickets will be sent via Air Courier to the credit card holder's address. E-tickets come via e-mail/US Mail and include your itinerary information and record locator.

Fedex is the registered trademark of Federal Express Corporation.

11) What is an e-ticket?
E-tickets or electronic tickets are offered by most major airlines. They allow you to travel without a paper ticket, eliminating the worry about losing your ticket or leaving it at home. An e-ticket confirms your airline ticket purchase without requiring a paper record. The only record of an e-ticket is in electronic form in the airline's computer system.

12) How do I use my e-ticket?
When you check in for your flight, give the ticket agent your name, flight number and a government issued ID such as your passport or state driver's license. For your protection, some airlines also require that you show the credit card used to purchase your ticket. When you use e-tickets, you may not be able to check your bags at the curb. Please check with the carrier with whom you are flying.

13) Do the tickets you sell have restrictions?
Yes, most tickets sold everywhere, online and offline, have restrictions of one kind or another and carry cancellation fees. Make sure you check the rules associated with each fare ticket you are going to purchase before concluding your transaction.

14) How do I change my flight after I have purchased my ticket?
You must advise us via e-mail. Please go to our Customer Service page and fill out the e-mail form provided; send it in and one of our professional travel planners will assist you.

15) What is the penalty if I need to change a ticket?
Cancellation fees may range from $100-$300 plus airline fees and include a possible change in fare. For this reason, it is prudent and we strongly recommend that you consider purchasing travel cancellation insurance. Change penalties depend on the individual carrier, the booking class and the destination. Please remember that International tickets may be refunded but are subject to these cancellation fees and airline penalties. Domestic tickets are non-refundable but may be reissued subject to the airline fees and any fare increase. Refunds are not possible after the flight has departed. However, if a reservation has not been ticketed, there are no cancellation fees or charges.

Complete details about cancellation fees and other airline penalties are available on the booking engine.

16) Where do I send my cancelled ticket?
You will be provided with details of how to request a refund (where applicable under airline regulations) when your flight ticket has been delivered. Please be aware that heavy penalties may be applied as you ticket is discounted. In some cases your ticket may have no refund value. Again, it is for this reason that we recommend trip cancellation insurance. Read the travel conditions carefully when booking your reservation.

17) Do I have special check-in rules since 9/11?
For security screening purposes, the airlines have suggested you arrive for your domestic flight 1 1/2 to 2 before departure. And, for international flights, they request you arrive at the airport 2 1/2 to 3 hours prior to departure.

18) What are the new baggage restrictions since 9/11?
There are new requirements that are quite restrictive and expensive if ignored and they vary by carrier. Therefore, the management of Top10TravelWorld.com strongly suggests that you contact the airline on which you are traveling for details of their baggage policy. Please see BAGGAGE_&_TRAVELTIPS

19) Who will take care of my dietary and health concerns?
WHEN YOU BOOK YOUR FLIGHT WITH US, MAKE SURE YOU NOTE YOUR HEQALTH NEEDS. It is the passenger's responsibility to contact the airline to confirm special meal requests as well as for a wheel chair or support personnel for children and senior citizens.

20) How do I know if I need a visa?
It is your responsibility to complete all passport, visa, health, international drivers license and other requirements yourself. Please refer to our BAGGAGE_&_TRAVELTIPS section for assistance.

21) What support systems and financial instruments protect my transactions with Top10TravelWorld.com?
Top10TravelWorld.com's California offices are located in San Pedro. You can write us at 2171 McRae Drive  #1A, CA 90732. The company operates under CST 2067170-40. The air fares it offers are provided and fulfilled by air travel consolidators operating under CST 1018924-40, CST 2026830-40, CST 1016644-40 and CST 2076446-40. Our hotel and vacation suppliers hold CST# 2076446-40, CST# 2006766-20, CST#2000180-10, CST# 2083914 and CST# 2016818.

The terms of your purchase including any changes, cancellations etc. are referenced in the booking engine stage prior to actually submitting your credit card info required for purchase. They are also provided with your reservation and ticketing confirmation.

For passengers located in California at the time of purchase, your transaction is covered by the participation of E-Travel Concepts Inc (Top10TravelWorld.com) and it's consolidator suppliers in the California Travel Consumer Restitution Fund (TCRF). Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which Top10TravelWorld.com failed to forward to one of its travel providers or such money was not refunded to passenger when required. The maximum amount that may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the respective seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRF within 6 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35.00 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: 415-927-7698.

If your are purchasing travel from outside California, your transaction is not covered by the TCRF.
However, for your protection, several of Top10TravelWorld.com's travel providers also operate with a Trust Account. For more information, please contact us at infodesk@Top10TravelWorld.com.

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